I RECEIVED A DAMAGED BOTTLE: HOW CAN I RETURN IT AND GET A REFUND?
Our courier takes great care to handle the packages we send with care. If for any reason one or more bottles arrive damaged at your address, please contact our customer care team immediately at office@rarest-wines.com and explain the extent of the damage.
We will try to reply to you as soon as possible.
In the event of damaged goods, you will be asked to send us the bottle to be returned and send us a photo describing the damage via email.
To be eligible for a return, the bottle must be unused and in the same condition as received. It must also be in its original packaging.
PROOF OF PURCHASE IS REQUIRED TO COMPLETE THE RETURN
Once we receive and inspect the bottle, we'll email you to confirm receipt of your returned item. We'll also notify you whether your refund has been approved or denied. If approved, a refund will automatically be issued within 7 business days of receiving the item and applied to your credit card or original payment method.
You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Send your refund request and the reason for the refund by email to office@rarest-wines.com within 14 days of receiving the package.
within 14 days of communicating your intention to return, send the goods you wish to return to the address: Piazzetta delle Poste, 19 Bassano del Grappa (VI) 36061 ITALY.
REPLACEMENT AND COMPLAINTS
We do not accept exchange requests or complaints unless the bottle was damaged during shipping. The bottles come from private collections, restaurants, or rare wine merchants. Each bottle has its own history, and we cannot guarantee that the wine will still be perfectly preserved after so many years. We can assure you that the condition of the bottle is exactly as described and photographed.
The sale of our bottles is therefore subject to the "seen and liked" clause.