Shipping Information

Shipping is the customer's responsibility, but if requested, it will be arranged by Rarest Wines.
Available rates, times and delivery methods are subject to change without prior notice.
We recommend shipping to a business address to ensure first-time delivery. We also remind you that wine must be shipped exclusively to adults and cannot be shipped to garages.
postal centers or left in the premises without a signature.
For the security of your purchases, wines cannot be combined between different accounts in a single shipment.
We ask for 24 hours' notice for shipping or pickup requests.
If your request requires immediate attention, please contact us by email ( office@rarest-wines.com ).
Our customer service is available Monday to Friday from 9:00 am to 5:00 pm.

Shipping and packaging costs will be charged to your chosen payment method.
Once the procedure is completed, you will receive a shipping notification via email.
Pickups at our location are packaged in cardboard boxes, which are provided free of charge. Any requests for polystyrene packaging, large-format packaging, or orders with pallets (often requested by external couriers) may incur additional charges.

We want your shipment to be as safe as possible and your wine to arrive intact. Therefore, your order will not be shipped in extreme weather conditions unless specifically requested. Many customers choose to ship when weather conditions permit, meaning the wine will not be released until temperatures are between -5 and 20 degrees Celsius (23 and 68 degrees Fahrenheit) both at our headquarters and at the destination. During this time, your wine will remain safe at our warehouse and will be shipped as soon as conditions permit. If you wish to ship your wines as quickly as possible, regardless of weather conditions, you accept all liability and agree that no claims will be accepted.

Storing and shipping your wines:

• You are free to accumulate bottles; your goods will be registered in our facility and then archived free of charge for six months from the invoice date.
• If you're interested in shipping only a portion of your inventory, please contact customer service with the wines you'd like to ship and use our shipping calculator to get an estimated price and delivery time.

The original crates, included with some items on our website, can be made of wood, cardboard, plastic, or metal and are shipped separately from your wines so that the bottles can be packaged in specially designed styrofoam wine coolers for their protection.

These shipments will incur a separate charge and, since they are not temperature sensitive, may ship before your wines depending on weather and storage preferences.

We work with various couriers to offer our customers convenient shipping options for their purchases. Select your shipping destination from our shipping calculator to view available options, and by requesting shipping from your Rarest Wines account, you authorize us to package the shipment in specially designed polystyrene containers, release them to the courier, and charge the cost directly to your chosen payment method.

Other Shipping Options

For locations where our shipping services are unavailable or don't meet your needs, you can also use third-party courier services. Several local third-party wine shipping companies pick up at our facility every week.

You can collect your order directly from our office Monday through Friday, 9:00 am to 5:00 pm (excluding holidays) at Piazzetta delle Poste 19, Bassano del Grappa, 36061 VI. Simply write to us or call us 24 hours in advance. If you are unable to collect your order in person, simply email us the name and surname of the person who will collect it for you. The person will need to show a valid photo ID to collect your order.

Merchandise that is not collected as scheduled will be subject to a restocking fee.